Frequently Asked Questions

What can customers do using Deluxe Media Group's Online Payment Service?
Make payments from your PC and correspond with our customer service department by email.

Is the on-line payment service free?
Yes. There are no fees for using our online payment service.

Can I use the online payment service if I live outside the United States?
Yes. You may use the service if you live outside of the United States.

How do I navigate from screen to screen through the on-line payment service site?
Use the buttons provided on each page. You should not use your back and forward browser navigation buttons.

How can I contact customer service for information on the Online Payments?
Contact us here.

What happens if the site is unavailable?
When the site is unavailable, an error page will appear. Try again a little later!

How am I guaranteed my personal information is secure?
Deluxe Media Group's Online Payment Service is hosted within a secure firewall environment.

What type of account do I need for Online Payments?
The following credit cards – Visa, MasterCard or American Express – can be used for funding online payments.

Can I obtain proof of payment?
You will be provided a payment confirmation number when initiating your payment. We suggest you print your Payment Confirmation for your records. If you provide a valid e-mail address a payment confirmation will be e-mailed to you.